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From the basic to the all-inclusive Pro package, Rotzinger is meeting the service support you expect.

Once you know which services you need, choose the care level that best suits your business. The Customer Service Care team will work closely with you to develop a tailored package.
With our service level agreements (SLA), we define both the required and expected level of service and support.

Service and support packages Basic, Standard or Pro – you have the choice.

	Pro	Standard	Basic
Access to specialist during Rotzinger business hours (CET)
Call acceptance outside of Rotzinger business hours (CET) (nights, weekends and public holidays) at contract times Up to 24/7 Standard Mo - Fri 6 - 22 hrs Standard Plus Mo - Fri Up to 24 hrs	Up to 24/7	Standard Mo - Fri 6 - 22 hrs Standard Plus Mo - Fri Up to 24 hrs
Remote support / teleservice
Priority respons
Ticketing process including final report with solution and cause of the incident
Priority call out service start
Inspection system (remote and onsite) according to system technical guidlines
Remote service with “heartbeat” e-mail notification
Data acquisition for all ROTZINGER equipment KPI dashboard Batch-specific data analysis Smart-data generation for higher IT systems Easy scalable to full digital factory functionalities
Machine specific maintenance dashboard (optional)
Integration 3rd party equipment (remote service) (optional)
Dedicated customer care manager (optional)
included optional excluded

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Contact our service experts to help you understand your best fit.

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From the basic to the all-inclusive Pro package, Rotzinger is meeting the service support you expect.

Service and support packages

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